Support

Last updated: 8 September 2026

Get in touch

Account and access

Who can use Kinkred?

Adults aged 18 and over, only. We ask for your date of birth when you sign up and check it both in the app and on our servers. There is no way to complete a profile without a date of birth showing you are 18 or older.

Why do you need my date of birth?

To keep Kinkred adults-only. We use it to confirm eligibility and to show your age on your profile. We do not display your date of birth itself to other members.

I can't sign in

Use the "Forgot password" link on the sign-in screen to receive a reset email. If the email doesn't arrive, check your spam folder first, then email support@kinkred.com from the address on your account.

How does verification work?

Verification is optional. You take a selfie in a prompted pose, which we compare against your profile photos to confirm you are the same person. Verified profiles get a badge. Verification photos are used only for this check and are not shown to other members.

Photos, content and conduct

Why was my photo rejected?

Kinkred does not permit explicit imagery anywhere in the app. Uploaded images are checked automatically, and anything identified as explicit is blocked. This applies to profile photos, gallery photos and images shared in chat. Kinkred is a place to find people, not photos.

How do I block or report someone?

Open their profile or your conversation with them and choose Block & Report. You can report harassment or abuse, spam or scams, fake profiles and impersonation, a suspected underage user, explicit content shared without consent, non-consensual intimate images, or a child safety concern.

Blocking takes effect immediately and is not announced to the other person. Reports are reviewed by a person, not only by software.

Someone shared an intimate image of me without my consent

Report it using the Non-consensual intimate image category, and email safety@kinkred.com so we can act quickly. We remove this content and remove the accounts responsible.

I think a user is under 18

Report it immediately using the Underage user category, or email safety@kinkred.com. We suspend accounts pending review rather than waiting for certainty. See our Child Safety Standards.

Privacy and location

How is my location used?

Kinkred requests approximate location only. We never ask for or store your precise position. It is used to show roughly how far away other members are, and you can decline the permission entirely — the rest of the app still works.

Can I get a copy of my data?

Yes. Go to Settings → Data Export for a machine-readable copy of your data, or email privacy@kinkred.com.

How do I delete my account?

In the app: Settings → Data Export → Delete Account. Full details, including what is kept and why, are on the Account & Data Deletion page.

Kinkred Premium

What does Premium include?

Premium unlocks expanded discovery, additional daily picks and premium messaging features. It is entirely optional — Kinkred works without it.

How do I cancel?

Subscriptions are billed through your app store account, so cancellation happens there rather than in Kinkred.

• iPhone or iPad: Settings → tap your name → Subscriptions → Kinkred → Cancel Subscription
• Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Kinkred → Cancel

Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Premium until the end of the period you have already paid for.

How do I get a refund?

Refunds for App Store purchases are handled by Apple, not by Kinkred. Request one at reportaproblem.apple.com. For Google Play, use the Play Store order history. If you believe you were charged in error, email support@kinkred.com and we will help where we can.

I paid but Premium isn't showing

Open Settings and choose Restore Purchases, making sure you are signed in with the same app store account you purchased with. If it still doesn't appear, email support@kinkred.com with the date of purchase and we'll sort it out.

Something else

If your question isn't answered here, email support@kinkred.com. Tell us what you were doing and what happened, and include your device and app version from Settings → About if you're reporting a bug — it makes a real difference to how quickly we can help.